Refund policy

We want you to love everything you bring into your home from Root and Ritual. If something isn't right, we will make it right.

Our Return Window

You have 30 days from the date your order arrives to request a return. To be eligible, items must be unused, unopened, and in their original packaging. We are not able to accept returns on items that have been opened or used, as the health and safety of every customer matters to us.

How to Start a Return

Reach out to us at Hello@rootritualstore.com with your order number and a brief note about why you'd like to return. We will respond within 1 to 2 business days with instructions on where to send your item. Please do not send anything back without hearing from us first, as unrequested returns cannot be accepted.

Damaged or Incorrect Items

Please inspect your order as soon as it arrives. If something shows up damaged, defective, or not what you ordered, contact us at Hello@rootritualstore.com within 7 days of delivery with a photo of the item and your order number. We will send a replacement or issue a full refund right away, no questions asked. This one is always on us.

Non-Returnable Items

Because we carry personal care and wellness products, opened or used items cannot be returned for the safety of all our customers. We also cannot accept returns on sale items or gift cards.

If you are unsure whether your item qualifies for a return, just reach out. We would rather talk it through with you than have you sitting on something you are not happy with.

Exchanges

We do not process direct exchanges. The quickest path to getting what you need is to return the original item and place a new order once your return is approved. If you need help finding the right product, we are always happy to point you in the right direction.

Refunds

Once we receive and inspect your returned item, we will notify you by email. If your return is approved, your refund will be issued to your original payment method within 5 to 7 business days. Please keep in mind that your bank may take additional time to post the credit to your account.

If more than 10 business days have passed since your refund was approved and you have not seen it yet, please contact us at Hello@rootritualstore.com and we will look into it for you.

Questions?

We are real people who genuinely care about your experience here. If you have any questions about a return, an order, or a product, please do not hesitate to reach out. We are always happy to help.

Hello@rootritualstore.com
303-970-0680
Monday through Friday, 9am to 5pm MT